Service Tracker
Every machine, every service, every quotation — in one record.
What is Service Tracker?
Service Tracker is a cloud-based system for companies that service and maintain equipment. It records service jobs and job sheets digitally, sends automatic maintenance schedule reminders, produces quotations and supports invoicing, and keeps a complete service history for every machine under contract. It is built for machinery distributors and service companies still running on paper job sheets and spreadsheets.
The problem Service Tracker solves
A service company tracking hundreds of machines on paper job sheets loses records, misses scheduled services, and takes days to produce a quotation because the equipment history has to be reconstructed from filing cabinets first.
| Deployment | Cloud-based web application |
|---|---|
| Architecture | Multi-tenant |
| Core records | Equipment, service jobs, quotations, customers |
| Automation | Scheduled maintenance reminders |
| Migration | Import from existing Excel service records |
Capabilities
Service record tracking
Digital job sheets completed on site, filed against the machine automatically rather than returned to the office as paper.
Maintenance schedule reminders
Automatic reminders when a machine is due for service, so contract obligations are not missed.
Quotation & invoicing support
Quotations generated from service history and parts data, then carried through to invoicing.
Equipment history management
Complete lifetime record for every machine — every visit, part, and fault in one place.
Multi-tenant design
Separate data and access per customer organisation, from a single platform.
Service Tracker in production
Digital Service Management for an Equipment Distributor
200+ machines moved off paper job sheets onto Service Tracker, eliminating missed service reminders and cutting quotation turnaround from three days to under two hours.
Service Tracker — common questions
Who is Service Tracker built for?
Machinery distributors, industrial equipment suppliers, and service companies that maintain equipment for customers — organisations managing recurring service schedules across many machines and multiple customer sites.
Can we migrate existing service records into Service Tracker?
Yes. In a deployment for a Malaysian equipment distributor, complete migration from legacy Excel records was finished in under one week, alongside staff training on the new system.
How does Service Tracker speed up quotations?
Because equipment history and parts data already sit in the system, a quotation is generated from existing records rather than reconstructed from files. One distributor reduced quotation turnaround from three days to under two hours.
Does Service Tracker prevent missed service schedules?
It issues automatic reminders when equipment is due, based on each machine's maintenance schedule. The distributor deployment referenced above reported zero missed service reminders after moving off paper job sheets.
See Service Tracker on your own operation
We will walk through Service Tracker against your actual process and tell you honestly whether it fits or whether a custom build serves you better.